RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@bcrsuppliers.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Product and Proof of purchase, and mail your return to the following address:

BCR Suppliers

Attn: Returns

RMA #

1-11 Rahima Moosa Street, Newtown, Johannesburg, 2000

South Africa

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  You can also return goods in person at our given physical address.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:

 

  •     Consumables

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

 

  •       A 10% restocking fee will be charged for all returns.
  •   Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

011 838 1100

info@bcrsuppliers.co.za